Special service for cruise lines
Besides the described comprehensive standard consulting services, we are approachable for cruise lines for all types of contracts with their partners in tourism but also your office service providers. Many B2B contracts are very business model-specific and require a high level of branch know-how and contract routine within the branch to be alerted for branch specific liability issues.
From group contract to FIT-contracts through to partial or sub-charter by hybrid organizers, differentiated retailsales agency contracts with stationery travel agencies, online travel agencies, other key accounts and online portals to sample employment contracts for employees at home and at destination, the bandwidth is more than sufficient to match your needs . We create contracts with your service providers such as advertising agencies , full-service providers , printers or web hosting portals as well as legal concepts for the redesign of a customer bonus program or to secure a design of marketing communication without competition claim restraints.
We also supply best legal support to the IT technical side about at GDS systems , integration of CRM systems, database interfaces or GIATA licenses and the associated brand or trademark protection regulations. The implementation of the latest EU regulations and the liability issues of the international conventions and the last Maritime Amendment for your general transport conditions or travel conditions will be done timely and in close consultation with you.
If requested , we support your after- sales / complaints handling up to the finishing of the entire case handling and answering of all customer communication on your letter head.
In particular cases we may offer you the option to legally outsource your entire customer service department with much lower redundancy cost.
